System plugin

The system plugin is the "soul" of osTicky. It unleashes the power of this extension adding "sticky-note" type of tickets and makes osTicky different from osTicket. Plugin script is acivated when the user clicks (holding ALT, SHIFT or both - as configured in plugin options) on the element he or she would like to associate with the ticket. New ticket form popup window will open.

This plugin is responsable for:

The plugin has to be configured before the first use. The settings are:

Search plugin

The search plugin adds the texts of tickets subject, messages and staff responses to Joomla site-wide search. In case of osTicky only the tickets created by the user currently logged in.